Term and Conditions

Welcome to Explore Essence Tourism! By using our website and services, you agree to the following Terms and Conditions. Please read these terms carefully before making any reservations or purchasing our products and services. These Terms and Conditions apply to all users of the website, including customers, visitors, and anyone who uses the services provided by Explore Essence Tourism.

1. General Terms

• By booking any tour package or service through our website, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions.
• Explore Essence Tourism reserves the right to change or update these Terms and Conditions at any time. The updated version will be posted on this page, and the changes will take effect immediately upon posting.

2. Eligibility

• You must be at least 18 years old to use our services and make a reservation. If you are under the age of 18, you must obtain the consent of a parent or guardian to use the services provided.

3. Booking and Payment

• All bookings made through our website require full payment via accepted credit or debit cards (Visa, MasterCard, American Express, Discover, etc.).
• Explore Essence Tourism is not responsible for any issues arising from the use of third-party payment methods.
• The prices listed on the website may change without notice. We will make every effort to notify you of any significant changes to the pricing before processing your booking.

4. Cancellations and Refunds

• If you need to cancel or modify your booking, you must notify Explore Essence Tourism in writing (via email) at least 24 hours prior to the scheduled service.
• Refunds will only be processed according to our Cancellation Policy. If your booking qualifies for a refund, it will be processed back to your original payment method within 7-8 working days.
• No-show policy: If you fail to show up for your tour or booking, no refunds will be issued. This also applies to unused services such as tickets, sightseeing tours, car rentals, and chauffeur-driven services.

5. User Responsibilities

• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• You agree to use the services of Explore Essence Tourism only for lawful purposes and not to engage in any conduct that would violate the rights of others or disrupt the services provided.

6. Privacy and Data Protection

• Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
• We will never sell, rent, or share your personal data with third parties, except for trusted suppliers involved in fulfilling your booking or when required by law.

7. Limitation of Liability

• Explore Essence Tourism is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services. This includes but is not limited to damages caused by accidents, injuries, loss of personal belongings, or delays in services.
• We strongly recommend that you obtain travel insurance to cover unforeseen circumstances before making a booking.

8. Third-Party Services

• Our website may contain links to third-party websites or services that are not controlled or operated by Explore Essence Tourism.
• We are not responsible for the content or privacy policies of these third-party sites. We advise you to review the terms and conditions and privacy policies of any third-party websites you visit.

9. Force Majeure

• Explore Essence Tourism shall not be held liable for any failure or delay in the performance of its obligations caused by events outside our control, including natural disasters, strikes, wars, pandemics, or government actions.

10. Modifications to Services

• Explore Essence Tourism reserves the right to modify, suspend, or discontinue any aspect of the services we provide at any time, without prior notice. We will do our best to inform you in case of any significant changes affecting your booking.